5 Steps To Accountability Management (Wendy Samson and Curt Swenson, 2016)
1. CONNECT ON AN HONORING AND RESPECTFUL, HUMAN LEVEL FIRST!
2. DESIGN MUTUALLY AGREED UPON CODES OF CONDUCT AND SERVICE STANDARDS.
3. PROVIDE BOTH CHALLENGING AND NURTURING LEADERSHIP PRACTICES AND DEAL WITH BEHAVIORAL ISSUES AND DISENGAGEMENT SWIFTLY IN ORDER TO HAVE OPTIMAL INFLUENCE WITH YOUR TEAM.
4. TEACH EMPLOYEES THAT THEY ARE CAPABLE TO SOLVE THEIR OWN PROBLEMS, SET THEIR OWN GOALS AND SEE THE SUCCESSFUL IMPACT OF THEIR WORK – AND THEN GET OUT OF THEIR WAY!
5. CELEBRATE AND PROVIDE REWARDS IN WAYS THAT ARE MEANINGFUL AND HONORING TO YOUR TEAM AND THAT DEMONSTRATE THE RELEVANCY OF THEIR WORK.